Why Prepare Your Subject Matter Experts to Pass On Their Know-How?

Up to 80% of a company’s value is in the knowledge and skills of its employees.  Can you afford to lose that much in today’s world?

Much of the knowledge and expertise that made your company successful may be poised to leave your organization.

• Baby-boomers are retiring
• Layoffs are cutting out your most experienced staff
• Employees are waiting for the economy to improve to look for greener pastures
• Most knowledge management efforts focus on collecting knowledge in manuals, policies and procedures, either in paper or digital form.
• That knowledge is mostly the “know-what” of the job, the tasks, responsibilities and what is to be done.  The truly valuable knowledge is the “know-how”, those tips techniques and specific actions that allow the work to be done effectively and are rarely captured.

Turnover is a fact. Do you have the time to wait for the new employees to get up to speed on their own?

In the past, new workers learned from experienced employees during years of working together. Today, however, there are far more new employees and much less time for them to learn from the experienced ones. And, who winds up picking up the slack and taking the heat?  If you are the supervisor or manager -You Do! 

Subject matter experts who know how to train can expedite the process of training or coaching new workers and get results.

 

You wouldn’t tolerate someone walking out the back door with your inventory.  Why would you allow them to walk out the front door with the skills and knowledge that made you successful?

Training your subject matter experts to pass on their expertise to the next generation of workers is a low risk, low cost, high impact option to addressing the expertise gaps that exist in your organization.

Expert Know-How Now is here to help you!  

Search our articles for guidance and tips on how to prepare your subject matter experts to deliver classroom training and on the job instruction effectively. Check out our products and services to see what will help you minimize the risk of your know-how walking out the door.

Selecting Your Subject Matter Expert Trainer

Who to pick? We’ll remove the guess work for you!

• We have assessment tools to help identify the best candidates for the role of trainer
• Results provided in a report with both individual and group comparisons

Preparing Your Subject Matter Expert Trainer

We’ll develop your subject matter expert into a confident trainer who can effectively pass on know-how.

• We have one and three day train the trainer programs that will prepare your subject matter expert to deliver classroom training or on the job instruction with confidence

Supporting Your Subject Matter Expert Trainer

Provide resources, curriculum and feedback to help them grow in their role.

• Articles with additional information and forums for asking questions will provide support beyond the initial training
• Coaching services that will help the subject matter expert trainer continue to develop confidence and skills

Learn more about selecting, preparing and managing subject matter experts as trainers by signing up for our free articles here.